Training-Brochure 2025 - Flipbook - Page 19
Course Bene昀椀ts.
Throughout the course, you’ll acquire practical
techniques for conducting effective appraisals.
From effective communication skills during
appraisal meetings to mastering the art of
delivering constructive feedback and navigating
challenging conversations with professionalism,
you’ll develop a nuanced skill set essential for
effective performance management. Moreover,
the course delves into the signi昀椀cance of setting
clear objectives and expectations using the
SMART criteria, ensuring that you can establish
measurable and achievable goals that drive
success.
Key Topics.
»
Recognising the importance of one-to-ones,
understanding performance management,
and the bene昀椀ts of effective appraisals.
»
Setting clear objectives and expectations,
identifying key performance indicators,
utilising SMART objectives, and understanding
the evaluation process.
»
Creating a positive and open environment,
honing active listening and effective
communication skills, and emphasising the
importance of documentation.
»
Balancing positive and constructive feedback,
addressing performance gaps with a focus
on emotional intelligence in feedback
discussions, setting goals for improvement,
and professionally resolving con昀氀icts.
THE
Trainer
Sandra Berns, Founder and Managing Director of Centric
HR, boasts 30 years of experience in both Public and Private
sectors. A Fellow of the CIPD, Sandra leads a dedicated
team providing expert HR services, tailored solutions,
and strategic support to businesses nationwide. Centric
HR pride themselves on offering high-impact business
focused training to a range of businesses and sectors
across the country.
Assessment & Accreditation.
The course includes an interactive appraisal
planning and role-playing session, providing
participants with an opportunity to put their newly
acquired skills to the test.
DURATION - 1/2 DAY
LUNCH PRICE - Members £100+VAT
Non-Members £140+VAT
19.
